ELTASA quality English language centres South Africa

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• History

• Mission

• Objectives

• Ethical Guidelines

• Constitution

• Our Quality Standards

One of our main objectives is the development of the ELT industry through improved relations with all relevant parties including:

Government
Language Travel Agents
Relative Service providers
Tourism Organisations
Our Clients

ELTASA is the national association of quality
English language centres in South Africa

History

Over the past decade South Africa has increasingly entered into the EFL industry, and has become an extremely popular destination for English Language Travellers. As a result there has been a sharp increase in the number of English Language Centres offering English language tuition and accompanying services. In order to provide guidance and a common voice for these centres, the idea of a Language Centre association was proposed in July 2002. After a year of hard work and planning, ELTASA (English Language and Travel Association of South Africa) was constituted in June 2003 with 9 founding members.

Mission

ELTASA is committed to developing and guiding the growth of the English language travel industry in South Africa and ensuring that its members meet or exceed guaranteed minimum standards of professionalism and quality.

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Objectives

	To promote the development and growth of the English language travel industry in South Africa.
	To develop and maintain standards in teaching and service that will ensure quality is maintained within the industry.
	To support the development of the industry through improved relations with all relevant services, organisations and levels of government.
	To support the professional training and development of personnel for and within the industry.

Ethical Guidelines

	No member shall disparage another member or the Association in public or in the course of ELTASA meetings.
	Every member shall strive to uphold both the letter and the spirit of the ELTASA Membership Guidelines and the Constitution.
	Every member shall do their best to promote ELTASA in the course of doing business both in South Africa and overseas.
	No member shall engage in activities which are in violation of ELTASA guidelines or which may reflect negatively upon ELTASA's reputation.
	Every member shall report in writing any actual or suspected infractions of any ELTASA guideline/s, as specified in the Constitution, committed by a Member or an agent associated with a Member to the ELTASA Executive.
	No member shall place advertisements which falsely represent the centre or its programmes.
	In the event of a dispute between members, members shall submit to the arbitration of the Executive. Should the dispute be between a Member and ELTASA, the parties will submit to the arbitration of an outside body designated by the Executive.
	Every member shall maintain ethical standards and conduct business in strict accordance with South African and international laws.
	ELTASA members will not deliberately encourage a student to book direct for a subsequent course, thereby cutting out an agent, providing that the agent has acted in a fair and reasonable manner towards both the client and the ELTASA Member. ELTASA recommends that its members make clear agreements with agents on this issue and requires that such agreements be honoured.
	ELTASA members should try to ensure that the agent is informed if a particular difficulty with a student is likely to lead to a complaint to the agent, so that the agent is prepared for the complaint.
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Constitution

All ELTASA members agree to adhere to the constitution and QUALITY STANDARDS within it.